Return Policy for TippyBeautyPronie

Effective Date: December 20, 2024

At TippyBeautyPronie, we want you to be fully satisfied with your purchase. However, if for any reason you are not completely happy with your footwear, we are pleased to offer a comprehensive return policy that allows you to return items under certain conditions. Please read the following details carefully to ensure a smooth and hassle-free return process.

1. Return Eligibility

We accept returns for new, unused, and unworn items only. To be eligible for a return, the following conditions must be met:

  • Timeframe for Returns: Returns must be initiated within 30 days of receiving your order. After 30 days, we cannot offer a refund or exchange.
  • Condition of Items: The items must be in original, unused condition, with all tags and packaging intact. If the product shows signs of wear, damage, or alteration, it will not be accepted for return.
  • Receipt or Proof of Purchase: A valid receipt or proof of purchase is required for all returns and exchanges. This can be an email confirmation or order number.
  • Original Packaging: All items must be returned with the original packaging, including boxes, dust bags, and any protective wrapping. Products without original packaging may not be accepted for return.

Non-returnable Items:
Some items are not eligible for returns due to hygiene and safety reasons, including:

  • Sale Items: Any products purchased with a discount or as part of a special sale event cannot be returned unless explicitly stated in the promotion.
  • Personalized Items: Custom or personalized products (such as engraved footwear or shoes made to a specific size) are non-returnable.
  • Gift Cards: These are non-returnable and non-refundable.

2. How to Initiate a Return

If you meet the criteria for a return, follow these steps to ensure a smooth return process:

  • Contact Us: Reach out to our Customer Service team via email at info@tippybeautypronie.com or call us at (952) 236-8876. Include your order number and the item(s) you wish to return.
  • Return Authorization: Our team will provide you with a Return Authorization (RA) number and instructions on how to proceed with the return. Unauthorized returns may be refused.
  • Prepare the Return: Pack the item(s) securely in the original packaging. Include the original receipt, tags, and any accessories that came with the item. Clearly write your RA number on the outside of the package.

Please note, customers are responsible for shipping costs when returning items. We strongly recommend using a trackable shipping service or purchasing shipping insurance for the return, as we cannot guarantee receipt of returned items.

3. Refunds and Exchanges

Once your return is received and inspected, we will notify you of the status of your return. If the return is approved, we will process your refund or exchange request. Please note:

  • Refund Method:
    Refunds will be issued to the original form of payment used at checkout. The processing time for refunds may vary, typically taking 7-10 business days after receiving the returned item.
  • Exchange Process:
    If you prefer to exchange an item, we will send the replacement once the returned item has been processed. Please note, exchanges are subject to stock availability. If the requested exchange item is unavailable, you will be given the option to select another item or receive a refund.
  • Partial Refunds:
    In some cases, we may issue a partial refund if the returned item is damaged, missing parts, or is returned after the 30-day return window has passed.

4. Damaged or Defective Items

We take great care in ensuring the quality of our products, but if you receive a defective or damaged item, we apologize for the inconvenience. In these cases, we offer the following options:

  • Return for Refund or Exchange:
    You may return the item for a full refund or exchange it for a new item in stock.
  • Timeframe for Reporting Damages:
    Defective or damaged items must be reported within 7 days of receipt to be eligible for a return. Please contact our customer service team with photos of the damaged item and your order number.
  • Return Shipping Costs for Defective Items:
    In the case of defective or damaged products, we will cover the return shipping cost and provide a prepaid return label to make the process as easy as possible for you.

5. Late Returns

If the return is initiated after the 30-day return window, we may not be able to process the return. If we receive a late return that is not eligible for a refund, the item will be returned to the customer at their expense.

6. International Returns

For international customers, we offer a return policy under the following conditions:

  • Shipping Costs:
    The customer is responsible for the return shipping costs. We recommend using a trackable shipping service.
  • Customs Fees and Duties:
    The customer is responsible for any customs fees, import duties, or taxes that may be incurred on the return shipment. Please check with your local customs office for more information.
  • Return Timeframe:
    International returns must also be initiated within 30 days of receiving the order.

7. How to Contact Us for Returns

If you have any questions about the return process or need assistance, please don’t hesitate to contact us:

  • Email: info@tippybeautypronie.com
  • Phone: (952) 236-8876
  • Address: 5810 Countryview Trl, Farmington, Minnesota, USA
  • Website: tippybeautypronie.com

Our Customer Service team is available to help you with any inquiries regarding returns, exchanges, or product issues. We strive to provide a hassle-free and positive shopping experience for all our customers.

8. Conclusion

At TippyBeautyPronie, we want you to feel confident in your purchase. If, for any reason, you are not fully satisfied with your order, our easy-to-follow return policy ensures that you can return or exchange items that meet the criteria. We believe in providing excellent customer service and ensuring that your shopping experience is as convenient and pleasant as possible.

By shopping with us, you acknowledge that you have read and understand our Return Policy. Thank you for choosing TippyBeautyPronie, where comfort and style go hand in hand!